Privacy Policy

Last updated: April 2026

Introduction

SprintAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Information We Collect

We collect information you provide directly to us, such as when you sign up for our service or use our platform:

• Shop Owner Information: Name, phone number, email address, shop name, location, and shop type
• Customer Information: Phone numbers and order information from text messages sent to your shop's text-ordering number
• Payment Information: Payment details processed through our payment processor (we do not store full payment card details)
• Usage Data: Information about how you use our Services, including order history and merchant dashboard activity

SMS and Text Messaging

When customers text your shop's dedicated SprintAI number:

• We receive and process their phone numbers, text messages, and order information
• We store this information securely on your behalf as the shop owner
• We use this data to fulfill orders, send payment links, and deliver order confirmation messages
• We do not sell, share, or use customer phone numbers for any purpose other than fulfilling their orders with your shop
• Customers can opt out of future messages by replying "STOP" at any time. After opting out, we will no longer send messages to that number

SMS Consent

By texting SprintAI's ordering number, you agree to receive text messages related to your order, including order confirmations, payment links, and responses to your inquiries. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for support.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the SprintAI service
• Process and fulfill orders placed through text
• Send payment links and order confirmations
• Send administrative messages and updates
• Respond to your inquiries and support requests
• Monitor and analyze usage and trends to improve our service
• Comply with legal obligations

Data Security and Storage

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain customer phone numbers and order data for as long as necessary to provide our Services to you. Shop owners can request deletion of customer data at any time. Upon request or termination of service, we will delete or anonymize personal data in accordance with applicable law.

Sharing of Information

We do not sell, trade, or rent customer phone numbers or personal information to third parties. The customer information collected through your shop's text-ordering number belongs to you and is only used for:

• Fulfilling orders and delivering messages to your customers
• Processing payments
• Providing and improving our Services
• Legal compliance and fraud prevention

We may share information with third-party service providers who assist us in operating our Services (such as payment processors, hosting providers, and analytics services). These providers are contractually obligated to use your information only as necessary to provide services to us.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our Services are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time (where applicable)

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our Services following such changes constitutes your acceptance of the updated Privacy Policy.

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