Last updated: May 2026
SprintAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
We collect information you provide directly to us, such as when you sign up for our service or use our platform:
When customers text your shop's dedicated SprintAI number:
We do not share, sell, rent, or disclose mobile phone numbers, SMS consent, or any messaging opt-in data to any third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for the purpose of fulfilling food orders and delivering order-related messages through the SprintAI platform.
Message frequency varies based on your ordering activity. You may receive multiple messages per order session, including menu information, order confirmations, payment links, and pickup notifications. Message and data rates may apply.
By texting a SprintAI-powered phone number, you are opting in to receive SMS messages related to your food order, including menu information, order confirmations, and payment links.
Opt-in occurs when a customer initiates a text message conversation with a SprintAI-powered restaurant phone number. The phone number is displayed at the restaurant location (on signage, menus, or table cards) and on the restaurant's website. By sending the first text message, the customer provides express consent to receive order-related replies.
To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP to any message for support information.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
When a shop owner onboards a customer for text-based ordering in person, the following verbal consent script is used:
"Before we get started, I'd like to let you know that by providing your phone number, you consent to receive text messages from SprintAI regarding your orders and account. Message and data rates may apply. You can reply STOP at any time to opt out. Do you agree?"
Consent is obtained before any messages are sent. Customers may withdraw consent at any time by replying STOP to any message.
We use the information we collect to:
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain customer phone numbers and order data for as long as necessary to provide our Services to you. Shop owners can request deletion of customer data at any time. Upon request or termination of service, we will delete or anonymize personal data in accordance with applicable law.
We do not sell, trade, or rent customer phone numbers or personal information to third parties. Mobile phone numbers, messaging consent, and opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. The customer information collected through your shop's text-ordering number belongs to you and is only used for:
We may share information with third-party service providers who assist us in operating our Services (such as payment processors, hosting providers, and analytics services). These providers are contractually obligated to use your information only as necessary to provide services to us.
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
Our Services are not intended for children under 13 years of age, and we do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.
You have the right to:
To exercise these rights, please contact us using the information provided below.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our Services following such changes constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SprintAI
Email: jason@getsprintai.net
Address: Lehigh Valley, PA